![]() ![]() STC (Subject To Count) on the Bill of Lading will not be accepted by Igloo to process any shortage claims with carriers. Shortage Claims will not be honored if the Proof of Delivery is not signed short for Igloo to file a claim with the carrier. Non-Defective Returns handled by Customer Service at Return Authorizations are needed for products that fall under the following categories: If this is accepted, we will send replacements to the store using FED-EX/UPS.ī. If Customer submits an R/A request for a product that was found in their warehouse damaged or missing parts, Igloo would prefer to send small parts as replacements. Customer service may also issue a call tag to get partial defective products back for analysis. Customer Service department of Igloo will make the decision and notify the customer to destroy in field or return the Product to Igloo when the RA # is issued. Customer must use Igloo’s Field Quality Reporting Form (Form-qa-8.2.1-001) and Return Authorization form (Form-qa-8.2.1-002) with the relevant details above provided. Igloo will issue RA # within 10 business days if the fields are filled out correctly. Name/number, PO number, the item number, description and reason code, and email the completed form to Igloo Quality Department. Defective Products handled by Quality Department at Customer needs to fill out the Return Authorization Form including the account The only exception is that if there is a valid Vendor Agreement in place, in which case the agreement supersedes this process.Ī. Return Authorizations are required by customers if they need a credit or they need to return product. Retailer Warranty Claims should be handled by the appropriate Sales Representative and then forwarded to your Igloo Regional Manager for further instructions. If your Igloo product fails due to defects in material or workmanship and falls within the guidelines of the Warranty Policy, please use our warranty claim form so that we may quickly get you back out there with your Igloo product.ĬLICK HERE TO SUBMIT A WARRANTY SERVICE REQUEST For items manufactured after 6/1/18 please contact Nostalgia. For items manufactured before please contact Curtis International. *Need warranty help with an Igloo branded electric appliance, such as a refrigerator, freezer, ice maker or wine cooler? Please check the manufactured date on the back of your item or the manual. Whether you’re using it for work or for play, we want you to be satisfied with your Igloo product, and we guarantee the craftsmanship of everything we make. Here at Igloo, we build coolers and cooler accessories to help you do the things you love with the people you love. warranties its products as follows:Įlectronic Components for Lighting, Speakers or Radio Please do not send your product back to igloo until instructed to do so by an igloo customer services representative. If the product is outside the retailer's return policy and within the igloo warranty service period for the product, you need to submit a warranty service request (see below). If you have issues with your igloo product that was purchased at a retail store, please return it to the retailer if it is within the retailers returns policy. Please carefully review the care instructions for proper use and care of the product. (4) Repaired or altered in any way, including electronic changes from its original configuration.Īny implied warranties including the implied warranty of merchantability are also limited to the durations indicated below. This warranty gives you specific legal rights and you may also have other rights which vary from state to state, province to province, and country to country. (3) Unreasonable use or used for any purpose not expressly stated in the product manual, ![]() (1) Damaged through abuse, misuse or neglect, Igloo is not responsible for incidental or consequential damage resulting from any malfunction. The warranty shall not apply to any product, or component thereof, which is not returned as stated below and/or which has been: ![]() warrants its products to be free from defects in material or workmanship under normal use and service from the date of original purchase for the period listed on the chart below. This warranty is your exclusive warranty and there are no warranties which extend beyond the description on the face hereof. Igloo shall either repair the product free of charge or provide you with a replacement product if the product proves defective under the terms of this warranty. The warranty is valid for the original retail purchaser and is not transferable. Dealers, service centers, or retail stores do not have the right to change the terms and conditions of the warranty.
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